Refund policy

Returns & Refunds

Photo necklaces (personalized): because they're made just for you, we can't accept returns for change of mind.

Everything else: you can return it within 30 days of delivery if it's unworn, in its original packaging, with proof of purchase. Email business.radiance.us@gmail.com to start a return and we'll send you the return address. Return shipping is paid by the customer. Items sent back without contacting us first can't be accepted.

If something's wrong: if your order arrives damaged, defective, the wrong item, or your photo printed badly, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice. No need to send anything back.

Lost package: if tracking hasn't updated in 10 days, or your order hasn't arrived 30 days after it ships, contact us and we'll replace or refund it.

Cancellations: orders can be canceled for a full refund within 12 hours. After that, your piece is already being made.

Refunds: once we receive and check your return, or approve a claim, we'll refund your original payment method within 5 business days. Your bank may take a few extra days to show it.

Questions? Email business.radiance.us@gmail.com. We answer every email within 24 hours. Please contact us before opening a dispute with your bank. We'll make it right.